So disappointed in Thomas Cook

So disappointed with Thomas cook! We booked a holiday on Thomas cook's recommendation, which turned out to be the worst holiday we've ever been on so far. We even chose to fly from Gatwick and not our local airport 30 minutes down the road, as we believed Thomas Cook was the better agent and would provide the previous high standards that they had before. The hotel was so bad that we left after the first night of staying and chose to pay to stay in another hotel out of our own money. We have contacted Thomas Cook and complained about the situation but to date, we have had little to no response and it looks like once they have taken your money they don't seem to care. I will tell everyone I know not to use Thomas Cook again and I will be doing the same. This holiday was supposed to be a relaxing 40th birthday gift, after not having one for nearly 3 years we made sure we took our time to book the correct one and spend the money necessary not to worry! 4k and Never again!